Whistle Blowing Policy.
A secure mechanism for employees and stakeholders to report suspected wrongdoing, inappropriate behaviour, or misconduct — enabling prompt management action and protecting whistle-blowers acting in good faith.
In line with good corporate governance practices, the Board of Directors of Malaysian Pest Control Sdn. Bhd. (“the Company”) encourages all employees and stakeholders to report any suspected inappropriate behavior or misconduct related to fraud, corrupt practices, and/or abuses involving the Company’s resources.
The objective of this policy is to provide a secure mechanism for employees and stakeholders to report any suspected wrongdoing, inappropriate behavior, or misconduct in a timely manner. This enables swift action by the Management to address and rectify such issues promptly.
Examples of misconduct.
Below are examples of activities that can be reported under this policy:
Anonymity & confidentiality.
The Company recognizes the importance of anonymity in encouraging individuals to come forward and report suspicions of fraud or misconduct.
To prevent false or malicious reporting, poison letters, or abuse of the reporting channel, whistle-blowers are required to identify themselves and provide contact information when submitting a report. This is essential for enabling the independent investigation panel to verify the report and gather additional information if necessary and facilitating investigations by auditors or relevant authorities, where the identity of the whistle-blower may be required by law. It is necessary also for the company to communicate the results of the investigation back to the whistle-blower.
All reports and information provided will be treated as sensitive and will only be disclosed on a “need-to-know” basis for the purposes of investigation.
Procedures for reporting.
Submit a report through one of the channels below.
Both channels go directly to the designated party. All reports are reviewed by an independent investigation panel.
Include in your report: the nature of the misconduct, persons involved, dates, and any supporting evidence.
Upon receipt, the whistle-blower will receive an acknowledgment within 3 working days, confirming that the matter is being reviewed.
Investigation process.
An independent investigation panel will review the report and gather further information if required. This may involve interviews, audits, or collaboration with relevant authorities. The investigation will be conducted fairly, impartially, and confidentially to protect all parties involved.
The whistle-blower will be informed of the outcome of the investigation, provided it does not breach confidentiality or legal restrictions.
Appropriate action will be taken if the report is substantiated, including disciplinary action, legal proceedings, or corrective measures to prevent recurrence.
Protection for whistle-blowers.
Good-faith reporters are protected.
Whistle-blowers who report in good faith will be protected from retaliation, discrimination, or harassment. Any such acts against a whistle-blower will result in disciplinary action.
This policy reflects the Company’s commitment to maintaining integrity, transparency, and accountability in all aspects of its operations.
Employees and stakeholders are encouraged to act responsibly and report any concerns without fear of retaliation.
General feedback or service complaint?
For non-whistle-blowing concerns — such as customer service complaints, suggestions for improvement, or general feedback — please use our standard feedback channel. Whistle-blowing reports should use the dedicated channels above.
Other governance or compliance questions?
For non-whistle-blowing matters — general enquiries, audit documentation, or contractor compliance verification — please get in touch through our standard channels.
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