{"id":641,"date":"2024-02-23T10:04:52","date_gmt":"2024-02-23T10:04:52","guid":{"rendered":"https:\/\/msianpestcontrol.com\/?page_id=641"},"modified":"2026-05-12T07:58:45","modified_gmt":"2026-05-12T07:58:45","slug":"zero-tolerance-policy-cultivating-respect","status":"publish","type":"page","link":"https:\/\/msianpestcontrol.com\/ms\/dasar-toleransi-sifar-memupuk-rasa-hormat\/","title":{"rendered":"Dasar Toleransi Sifar : Memupuk Hormat"},"content":{"rendered":"<!-- =========================================================\n     MPC ZERO TOLERANCE POLICY \u2014 Custom HTML Block\n     Paste into existing page \/zero-tolerance-policy-cultivating-respect\/\n     Scoped to .mpc-ztp to avoid affecting theme.\n     Content preserved verbatim. Design matches \/quality-policy\/ + \/health-and-safety-policy\/.\n     ========================================================= -->\n\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Fraunces:ital,opsz,wght@0,9..144,400;0,9..144,500;0,9..144,600;1,9..144,400&#038;family=Inter:wght@400;500;600;700&#038;display=swap\" rel=\"stylesheet\">\n\n<style>\n\/* ============================================================\n   MPC ZERO TOLERANCE POLICY \u2014 scoped to .mpc-ztp\n   ============================================================ *\/\n.mpc-ztp {\n  --mpc-blue: #0B3B8C;\n  --mpc-blue-deep: #072560;\n  --mpc-blue-ink: #061B44;\n  --mpc-gold: #C9A34A;\n  --mpc-paper: #FAF8F3;\n  --mpc-line: #E6E1D5;\n  --mpc-ink: #14161C;\n  --mpc-ink-soft: #3A3E4A;\n  --mpc-ink-muted: #6B6F7A;\n  --mpc-warning: #B85B25;\n  --mpc-serif: 'Fraunces', Georgia, serif;\n  --mpc-sans: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;\n\n  font-family: var(--mpc-sans);\n  color: var(--mpc-ink);\n  line-height: 1.6;\n  -webkit-font-smoothing: antialiased;\n}\n.mpc-ztp *,\n.mpc-ztp *::before,\n.mpc-ztp *::after { box-sizing: border-box; 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height: 460px;\n  background: radial-gradient(circle, rgba(11,59,140,0.1) 0%, transparent 70%);\n  border-radius: 50%;\n  pointer-events: none;\n}\n.mpc-hero-content {\n  position: relative;\n  text-align: center;\n  max-width: 760px;\n  margin: 0 auto;\n}\n.mpc-hero-breadcrumb {\n  font-size: 11px;\n  letter-spacing: 0.16em;\n  text-transform: uppercase;\n  color: var(--mpc-ink-muted);\n  font-weight: 600;\n  margin-bottom: 16px;\n}\n.mpc-hero-breadcrumb a {\n  color: var(--mpc-blue);\n  border-bottom: 1px solid transparent;\n  transition: border-color 0.2s;\n}\n.mpc-hero-breadcrumb a:hover {\n  border-bottom-color: var(--mpc-blue);\n}\n.mpc-hero-breadcrumb span {\n  margin: 0 8px;\n  color: var(--mpc-line);\n}\n.mpc-hero h1 {\n  font-family: var(--mpc-serif);\n  font-weight: 400;\n  font-size: clamp(36px, 4.6vw, 54px);\n  line-height: 1.05;\n  letter-spacing: -0.02em;\n  color: var(--mpc-blue-ink);\n  margin-bottom: 18px;\n}\n.mpc-hero h1 em { font-style: italic; color: var(--mpc-blue); }\n.mpc-hero-lead {\n  font-size: 17px;\n  line-height: 1.65;\n  color: var(--mpc-ink-soft);\n  margin: 0 auto;\n  max-width: 640px;\n}\n.mpc-hero-meta {\n  display: inline-flex;\n  align-items: center;\n  gap: 14px;\n  margin-top: 22px;\n  padding: 8px 18px;\n  background: rgba(255,255,255,0.6);\n  border: 1px solid var(--mpc-line);\n  font-size: 11.5px;\n  letter-spacing: 0.04em;\n  color: var(--mpc-ink-soft);\n}\n.mpc-hero-meta strong { color: var(--mpc-blue-ink); font-weight: 600; }\n\n\/* ============ POLICY BODY ============ *\/\n.mpc-policy-intro {\n  background: #fff;\n  border: 1px solid var(--mpc-line);\n  border-left: 3px solid var(--mpc-gold);\n  padding: 28px 32px;\n  margin-bottom: 50px;\n}\n.mpc-policy-intro p {\n  font-family: var(--mpc-serif);\n  font-style: italic;\n  font-size: 17px;\n  line-height: 1.65;\n  color: var(--mpc-blue-ink);\n  letter-spacing: -0.005em;\n  margin: 0;\n}\n\n\/* ============ SECTION HEADINGS ============ *\/\n.mpc-policy-section-head {\n  margin-bottom: 26px;\n  padding-bottom: 14px;\n  border-bottom: 1px solid var(--mpc-line);\n}\n.mpc-policy-section-head .mpc-eyebrow { margin-bottom: 10px; }\n.mpc-policy-section-head h2 {\n  font-family: var(--mpc-serif);\n  font-weight: 400;\n  font-size: clamp(22px, 2.6vw, 30px);\n  line-height: 1.2;\n  color: var(--mpc-blue-ink);\n  letter-spacing: -0.02em;\n  margin: 0;\n}\n.mpc-policy-section-head h2 em {\n  font-style: italic;\n  color: var(--mpc-blue);\n}\n\n\/* ============ ITEMS GRID (Cards) ============ *\/\n.mpc-items-grid {\n  display: grid;\n  grid-template-columns: repeat(2, 1fr);\n  gap: 18px;\n  margin-bottom: 50px;\n}\n@media (max-width: 720px) { .mpc-items-grid { grid-template-columns: 1fr; } }\n\n.mpc-item {\n  background: #fff;\n  border: 1px solid var(--mpc-line);\n  padding: 26px 28px;\n  display: flex;\n  flex-direction: column;\n  gap: 10px;\n  transition: all 0.25s;\n  position: relative;\n}\n.mpc-item:hover {\n  border-color: var(--mpc-blue);\n  transform: translateY(-2px);\n  box-shadow: 0 10px 28px -18px rgba(11,59,140,0.18);\n}\n.mpc-item-num {\n  font-family: var(--mpc-serif);\n  font-style: italic;\n  font-size: 13px;\n  color: var(--mpc-gold);\n  font-weight: 500;\n  letter-spacing: 0.04em;\n}\n.mpc-item h3 {\n  font-family: var(--mpc-serif);\n  font-weight: 500;\n  font-size: 18px;\n  color: var(--mpc-blue-ink);\n  letter-spacing: -0.01em;\n  line-height: 1.2;\n}\n.mpc-item p {\n  font-size: 14px;\n  color: var(--mpc-ink-soft);\n  line-height: 1.65;\n  margin: 0;\n}\n\n\/* ============ PROTOCOL STEPS (numbered with connecting line) ============ *\/\n.mpc-protocol {\n  background: #fff;\n  border: 1px solid var(--mpc-line);\n  padding: 0;\n  margin-bottom: 40px;\n  position: relative;\n}\n.mpc-protocol-step {\n  display: grid;\n  grid-template-columns: auto 1fr;\n  gap: 24px;\n  padding: 24px 32px;\n  border-bottom: 1px solid var(--mpc-line);\n  align-items: start;\n}\n.mpc-protocol-step:last-child {\n  border-bottom: none;\n}\n.mpc-protocol-step:hover {\n  background: var(--mpc-paper);\n}\n.mpc-protocol-step-num {\n  width: 44px;\n  height: 44px;\n  background: var(--mpc-blue);\n  color: #fff;\n  border-radius: 50%;\n  display: grid;\n  place-items: center;\n  font-family: var(--mpc-serif);\n  font-weight: 500;\n  font-size: 17px;\n  flex-shrink: 0;\n}\n.mpc-protocol-step-content h4 {\n  font-family: var(--mpc-serif);\n  font-weight: 500;\n  font-size: 17px;\n  color: var(--mpc-blue-ink);\n  letter-spacing: -0.01em;\n  line-height: 1.2;\n  margin-bottom: 6px;\n}\n.mpc-protocol-step-content p {\n  font-size: 14px;\n  color: var(--mpc-ink-soft);\n  line-height: 1.65;\n  margin: 0;\n}\n\n\/* ============ CLOSING STATEMENT ============ *\/\n.mpc-closing {\n  background: linear-gradient(135deg, var(--mpc-blue-ink) 0%, var(--mpc-blue-deep) 100%);\n  color: #fff;\n  padding: 56px 0;\n  margin: 0 -24px;\n  position: relative;\n  overflow: hidden;\n  text-align: center;\n}\n.mpc-closing::before {\n  content: '';\n  position: absolute;\n  top: -100px; right: -100px;\n  width: 400px; height: 400px;\n  background: radial-gradient(circle, rgba(201,163,74,0.15) 0%, transparent 60%);\n  border-radius: 50%;\n  pointer-events: none;\n}\n.mpc-closing::after {\n  content: '';\n  position: absolute;\n  bottom: -100px; left: -100px;\n  width: 300px; height: 300px;\n  background: radial-gradient(circle, rgba(255,255,255,0.05) 0%, transparent 70%);\n  border-radius: 50%;\n  pointer-events: none;\n}\n.mpc-closing-inner {\n  position: relative;\n  max-width: 760px;\n  margin: 0 auto;\n}\n.mpc-closing-eyebrow {\n  font-size: 10px;\n  letter-spacing: 0.26em;\n  text-transform: uppercase;\n  color: var(--mpc-gold);\n  font-weight: 700;\n  margin-bottom: 14px;\n}\n.mpc-closing p {\n  font-family: var(--mpc-serif);\n  font-style: italic;\n  font-size: clamp(18px, 2.4vw, 24px);\n  line-height: 1.5;\n  color: #fff;\n  letter-spacing: -0.005em;\n  margin: 0;\n}\n.mpc-closing p em {\n  color: var(--mpc-gold);\n  font-weight: 500;\n}\n\n\/* ============ FEEDBACK CALLOUT ============ *\/\n.mpc-feedback {\n  background: #fff;\n  border-top: 1px solid var(--mpc-line);\n  border-bottom: 1px solid var(--mpc-line);\n  padding: 50px 0;\n  margin: 0 -24px;\n}\n.mpc-feedback-grid {\n  display: grid;\n  grid-template-columns: auto 1fr auto;\n  gap: 36px;\n  align-items: center;\n}\n@media (max-width: 820px) {\n  .mpc-feedback-grid {\n    grid-template-columns: 1fr;\n    gap: 22px;\n    text-align: center;\n  }\n}\n.mpc-feedback-icon {\n  width: 72px; height: 72px;\n  border: 2px solid var(--mpc-blue);\n  color: var(--mpc-blue);\n  border-radius: 50%;\n  display: grid;\n  place-items: center;\n  flex-shrink: 0;\n}\n@media (max-width: 820px) {\n  .mpc-feedback-icon { margin: 0 auto; }\n}\n.mpc-feedback-icon svg { width: 34px; height: 34px; }\n.mpc-feedback-eyebrow {\n  font-size: 10px;\n  letter-spacing: 0.22em;\n  text-transform: uppercase;\n  color: var(--mpc-blue);\n  font-weight: 700;\n  margin-bottom: 8px;\n}\n.mpc-feedback h3 {\n  font-family: var(--mpc-serif);\n  font-weight: 400;\n  font-size: clamp(20px, 2.2vw, 26px);\n  line-height: 1.2;\n  color: var(--mpc-blue-ink);\n  margin-bottom: 6px;\n  letter-spacing: -0.01em;\n}\n.mpc-feedback h3 em { font-style: italic; color: var(--mpc-blue); }\n.mpc-feedback p {\n  font-size: 14px;\n  color: var(--mpc-ink-soft);\n  line-height: 1.6;\n  margin: 0;\n}\n\n\/* ============ RELATED POLICIES ============ *\/\n.mpc-related-head {\n  text-align: center;\n  max-width: 640px;\n  margin: 0 auto 40px auto;\n}\n.mpc-related-head .mpc-eyebrow { justify-content: center; }\n.mpc-related-head .mpc-eyebrow::before { display: none; }\n.mpc-related-head .mpc-eyebrow::after {\n  content: '';\n  width: 28px; height: 1px;\n  background: var(--mpc-gold);\n  margin-left: 10px;\n}\n.mpc-related-head h2 {\n  font-family: var(--mpc-serif);\n  font-weight: 400;\n  font-size: clamp(26px, 3vw, 36px);\n  line-height: 1.15;\n  letter-spacing: -0.02em;\n  color: var(--mpc-blue-ink);\n  margin-bottom: 12px;\n}\n.mpc-related-head h2 em { font-style: italic; color: var(--mpc-blue); }\n.mpc-related-head p {\n  font-size: 15px;\n  color: var(--mpc-ink-soft);\n  line-height: 1.6;\n  margin: 0;\n}\n\n.mpc-related-grid {\n  display: grid;\n  grid-template-columns: repeat(3, 1fr);\n  gap: 16px;\n}\n@media (max-width: 900px) { .mpc-related-grid { grid-template-columns: repeat(2, 1fr); } }\n@media (max-width: 540px) { .mpc-related-grid { grid-template-columns: 1fr; } }\n\n.mpc-related {\n  background: #fff;\n  border: 1px solid var(--mpc-line);\n  padding: 22px 22px;\n  display: flex;\n  flex-direction: column;\n  gap: 8px;\n  text-decoration: none !important;\n  color: inherit !important;\n  transition: all 0.25s;\n}\n.mpc-related:hover {\n  border-color: var(--mpc-blue);\n  transform: translateY(-2px);\n  box-shadow: 0 10px 24px -16px rgba(11,59,140,0.2);\n}\n.mpc-related-icon {\n  width: 40px; height: 40px;\n  background: var(--mpc-paper);\n  color: var(--mpc-blue);\n  border-radius: 50%;\n  display: grid;\n  place-items: center;\n  margin-bottom: 4px;\n}\n.mpc-related-icon svg { width: 20px; height: 20px; }\n.mpc-related h4 {\n  font-family: var(--mpc-serif);\n  font-weight: 500;\n  font-size: 16px;\n  color: var(--mpc-blue-ink);\n  letter-spacing: -0.01em;\n  line-height: 1.2;\n}\n.mpc-related p {\n  font-size: 12px;\n  color: var(--mpc-ink-muted);\n  line-height: 1.5;\n  margin: 0;\n  flex: 1;\n}\n.mpc-related-arrow {\n  font-size: 11px;\n  font-weight: 600;\n  color: var(--mpc-blue);\n  letter-spacing: 0.02em;\n  margin-top: 4px;\n}\n.mpc-related.current {\n  background: var(--mpc-paper);\n  border-color: var(--mpc-gold);\n  cursor: default;\n}\n.mpc-related.current:hover {\n  transform: none;\n  box-shadow: none;\n}\n.mpc-related.current .mpc-related-arrow {\n  color: var(--mpc-gold);\n}\n.mpc-related-current-tag {\n  position: absolute;\n  top: -1px; right: -1px;\n  background: var(--mpc-gold);\n  color: var(--mpc-blue-ink);\n  font-size: 9px;\n  letter-spacing: 0.18em;\n  text-transform: uppercase;\n  font-weight: 700;\n  padding: 3px 8px;\n}\n.mpc-related-wrap {\n  position: relative;\n}\n\n\/* ============ FINAL CTA ============ *\/\n.mpc-final {\n  background: var(--mpc-paper);\n  padding: 50px 0;\n  margin: 0 -24px;\n  text-align: center;\n  border-top: 1px solid var(--mpc-line);\n}\n.mpc-final h3 {\n  font-family: var(--mpc-serif);\n  font-weight: 400;\n  font-size: clamp(22px, 2.4vw, 28px);\n  line-height: 1.2;\n  color: var(--mpc-blue-ink);\n  margin-bottom: 12px;\n  letter-spacing: -0.01em;\n}\n.mpc-final h3 em { font-style: italic; color: var(--mpc-blue); }\n.mpc-final p {\n  font-size: 14px;\n  color: var(--mpc-ink-soft);\n  margin: 0 auto 22px auto;\n  max-width: 540px;\n}\n.mpc-final-buttons {\n  display: inline-flex;\n  gap: 10px;\n  flex-wrap: wrap;\n  justify-content: center;\n}\n<\/style>\n\n<!-- =====================================================\n     PAGE CONTENT STARTS HERE\n     ===================================================== -->\n<div class=\"mpc-ztp\">\n\n  <!-- HERO -->\n  <section class=\"mpc-hero\">\n    <div class=\"mpc-container\">\n      <div class=\"mpc-hero-content\">\n        <div class=\"mpc-hero-breadcrumb\">\n          <a href=\"\/ms\/\">Rumah<\/a><span>\u203a<\/span><a href=\"https:\/\/msianpestcontrol.com\/ms\/tentang-kita\/\">Mengenai<\/a><span>\u203a<\/span>Dasar Toleransi Sifar\n        <\/div>\n        <h1>Dasar Toleransi Sifar \u2014 <em>Memupuk Rasa Hormat.<\/em><\/h1>\n        <p class=\"mpc-hero-lead\">Malaysian Pest Control Sdn Bhd komited untuk memupuk budaya <em>saling menghormati dan bermaruah<\/em> \u2014 dalam setiap interaksi dengan pekerja, pelanggan, pembekal dan pihak berkepentingan.<\/p>\n        <div class=\"mpc-hero-meta\">\n          <span>Versi dokumen:<\/span>\n          <strong>Dikemas kini pada 1.1.2025<\/strong>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- POLICY BODY -->\n  <section class=\"mpc-section mpc-section-white\">\n    <div class=\"mpc-container\">\n\n      <!-- MISSION STATEMENT (preserved verbatim) -->\n      <div class=\"mpc-policy-intro\">\n        <p>Di Malaysian Pest Control Sdn Bhd, kami komited untuk memupuk budaya saling menghormati dan bermaruah. Kami mematuhi sepenuhnya dasar toleransi sifar terhadap sebarang bentuk gangguan di tempat kerja kami, merangkumi interaksi dengan pekerja, pelanggan, pembekal dan semua pihak berkepentingan yang lain.<\/p>\n      <\/div>\n\n      <!-- FORMS OF HARASSMENT -->\n      <div class=\"mpc-policy-section-head\">\n        <div class=\"mpc-eyebrow\">Seksyen 01<\/div>\n        <h2>Bentuk-bentuk <em>gangguan yang kami kutuk.<\/em><\/h2>\n      <\/div>\n\n      <p style=\"font-size: 15px; color: var(--mpc-ink-soft); line-height: 1.65; margin-bottom: 28px;\">Dasar ini dengan tegas mengutuk semua bentuk gangguan, termasuk tetapi tidak terhad kepada:<\/p>\n\n      <div class=\"mpc-items-grid\">\n\n        <div class=\"mpc-item\">\n          <div class=\"mpc-item-num\">Borang 01<\/div>\n          <h3>Gangguan Lisan<\/h3>\n          <p>Ini termasuk sebarang penggunaan kata-kata yang menghina, menghina atau bahasa yang merendahkan martabat.<\/p>\n        <\/div>\n\n        <div class=\"mpc-item\">\n          <div class=\"mpc-item-num\">Borang 02<\/div>\n          <h3>Gangguan Bukan Lisan<\/h3>\n          <p>Tindakan seperti gerak isyarat atau intimidasi fizikal yang mewujudkan persekitaran yang tidak selesa atau bermusuhan.<\/p>\n        <\/div>\n\n        <div class=\"mpc-item\">\n          <div class=\"mpc-item-num\">Borang 03<\/div>\n          <h3>Gangguan seksual<\/h3>\n          <p>Rayuan seksual yang tidak diingini, permintaan untuk pertolongan seksual dan kelakuan seksual lain yang tidak sesuai.<\/p>\n        <\/div>\n\n        <div class=\"mpc-item\">\n          <div class=\"mpc-item-num\">Borang 04<\/div>\n          <h3>Diskriminasi<\/h3>\n          <p>Sebarang layanan prejudis berdasarkan bangsa, jantina, agama, orientasi seksual atau kecacatan.<\/p>\n        <\/div>\n\n      <\/div>\n\n      <!-- RESPONSE PROTOCOL -->\n      <div class=\"mpc-policy-section-head\">\n        <div class=\"mpc-eyebrow\">Seksyen 02<\/div>\n        <h2>Respons <em>protokol \u2014 apa yang perlu dilakukan.<\/em><\/h2>\n      <\/div>\n\n      <p style=\"font-size: 15px; color: var(--mpc-ink-soft); line-height: 1.65; margin-bottom: 28px;\">Sekiranya pekerja kami mendapati diri mereka dalam situasi yang mungkin dianggap sebagai gangguan, berikut adalah protokol yang perlu dipatuhi:<\/p>\n\n      <div class=\"mpc-protocol\">\n\n        <div class=\"mpc-protocol-step\">\n          <div class=\"mpc-protocol-step-num\">01<\/div>\n          <div class=\"mpc-protocol-step-content\">\n            <h4>Elakkan Pembalasan atau Perbalahan<\/h4>\n            <p>Jangan terlibat dalam tindakan balas dendam atau perbincangan yang hangat. Sebaliknya, kekalkan profesionalisme dan ketenangan.<\/p>\n          <\/div>\n        <\/div>\n\n        <div class=\"mpc-protocol-step\">\n          <div class=\"mpc-protocol-step-num\">02<\/div>\n          <div class=\"mpc-protocol-step-content\">\n            <h4>Berpisah Dengan Hormat<\/h4>\n            <p>Terangkan dengan sopan bahawa interaksi tersebut nampaknya menjurus kepada gangguan, yang bercanggah dengan dasar syarikat kami. Oleh itu, anda akan menghentikan perbualan atau penglibatan tersebut.<\/p>\n          <\/div>\n        <\/div>\n\n        <div class=\"mpc-protocol-step\">\n          <div class=\"mpc-protocol-step-num\">03<\/div>\n          <div class=\"mpc-protocol-step-content\">\n            <h4>Minta Bantuan<\/h4>\n            <p>Jika perlu, dapatkan campur tangan rakan sekerja atau penyelia lain untuk mengambil alih interaksi tersebut.<\/p>\n          <\/div>\n        <\/div>\n\n        <div class=\"mpc-protocol-step\">\n          <div class=\"mpc-protocol-step-num\">04<\/div>\n          <div class=\"mpc-protocol-step-content\">\n            <h4>Laporkan Dengan Segera<\/h4>\n            <p>Semua kejadian gangguan hendaklah dilaporkan dengan segera kepada jabatan atau kakitangan yang berkaitan untuk tindakan yang sewajarnya.<\/p>\n          <\/div>\n        <\/div>\n\n      <\/div>\n\n    <\/div>\n  <\/section>\n\n  <!-- CLOSING STATEMENT (preserved verbatim, presented as commitment band) -->\n  <section class=\"mpc-closing\">\n    <div class=\"mpc-container\">\n      <div class=\"mpc-closing-inner\">\n        <div class=\"mpc-closing-eyebrow\">Komitmen Kami<\/div>\n        <p>Komitmen kami terhadap dasar ini tidak berbelah bahagi, dan kami bergantung pada setiap ahli pasukan kami untuk menegakkan piawaian ini, memastikan <em>tempat kerja yang selamat dan dihormati<\/em> untuk semua orang.<\/p>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- FEEDBACK CALLOUT \u2014 strategic link to \/feedback-or-complaint\/ -->\n  <section class=\"mpc-feedback\">\n    <div class=\"mpc-container\">\n      <div class=\"mpc-feedback-grid\">\n\n        <div class=\"mpc-feedback-icon\">\n          <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"\/><\/svg>\n        <\/div>\n\n        <div>\n          <div class=\"mpc-feedback-eyebrow\">Mengalami atau Menyaksikan Suatu Kejadian?<\/div>\n          <h3>Laporkan rasa hormat atau <em>kebimbangan gangguan.<\/em><\/h3>\n          <p>Jika anda pernah mengalami atau menyaksikan kelakuan yang mungkin melanggar dasar ini \u2014 sebagai pelanggan, pembekal atau ahli pasukan kami \u2014 sila laporkannya. Semua laporan diambil serius dan dikendalikan dengan budi bicara yang sewajarnya.<\/p>\n        <\/div>\n\n        <a href=\"https:\/\/msianpestcontrol.com\/ms\/maklum-balas-atau-aduan\/\" class=\"mpc-btn mpc-btn-gold\">Laporkan Kejadian \u2192<\/a>\n\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- RELATED POLICIES -->\n  <section class=\"mpc-section mpc-section-paper\">\n    <div class=\"mpc-container\">\n\n      <div class=\"mpc-related-head\">\n        <div class=\"mpc-eyebrow\">Kerangka Dasar Kami<\/div>\n        <h2>Berkaitan <em>dasar &amp; tadbir urus.<\/em><\/h2>\n        <p>Dasar Toleransi Sifar kami berfungsi bersama beberapa dokumen tadbir urus yang menentukan cara kami beroperasi. Kesemuanya membentuk rangka kerja yang memastikan kami bertanggungjawab kepada pelanggan, kakitangan dan komuniti.<\/p>\n      <\/div>\n\n      <div class=\"mpc-related-grid\">\n\n        <a href=\"https:\/\/msianpestcontrol.com\/ms\/dasar-kualiti\/\" class=\"mpc-related\">\n          <div class=\"mpc-related-icon\">\n            <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><path d=\"M9 11l3 3L22 4\"\/><path d=\"M21 12v7a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2h11\"\/><\/svg>\n          <\/div>\n          <h4>Dasar Kualiti<\/h4>\n          <p>Nilai teras, sistem pengurusan kualiti dan komitmen terhadap kecemerlangan perkhidmatan.<\/p>\n          <span class=\"mpc-related-arrow\">Baca dasar kualiti \u2192<\/span>\n        <\/a>\n\n        <a href=\"https:\/\/msianpestcontrol.com\/ms\/nilai-teras\/\" class=\"mpc-related\">\n          <div class=\"mpc-related-icon\">\n            <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><path d=\"M20.84 4.61a5.5 5.5 0 0 0-7.78 0L12 5.67l-1.06-1.06a5.5 5.5 0 0 0-7.78 7.78l1.06 1.06L12 21.23l7.78-7.78 1.06-1.06a5.5 5.5 0 0 0 0-7.78z\"\/><\/svg>\n          <\/div>\n          <h4>Nilai Teras<\/h4>\n          <p>Lima nilai yang membimbing setiap keputusan yang kami buat \u2014 daripada juruteknik di tapak hinggalah kepimpinan.<\/p>\n          <span class=\"mpc-related-arrow\">Baca nilai teras \u2192<\/span>\n        <\/a>\n\n        <a href=\"https:\/\/msianpestcontrol.com\/ms\/dasar-kesihatan-dan-keselamatan\/\" class=\"mpc-related\">\n          <div class=\"mpc-related-icon\">\n            <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><path d=\"M20 12V5l-8-3-8 3v7c0 5 3.5 9.5 8 11 4.5-1.5 8-6 8-11z\"\/><path d=\"M9 12l2 2 4-4\"\/><\/svg>\n          <\/div>\n          <h4>Dasar Kesihatan &amp; Keselamatan<\/h4>\n          <p>Bagaimana kami melindungi pelanggan, kakitangan dan alam sekitar melalui bahan kimia yang diluluskan dan protokol yang selamat.<\/p>\n          <span class=\"mpc-related-arrow\">Baca dasar H&amp;S \u2192<\/span>\n        <\/a>\n\n        <a href=\"https:\/\/msianpestcontrol.com\/ms\/dasar-meniup-wisel\/\" class=\"mpc-related\">\n          <div class=\"mpc-related-icon\">\n            <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><path d=\"M3 18v-6a9 9 0 0 1 18 0v6\"\/><path d=\"M21 19a2 2 0 0 1-2 2h-1v-7h3zM3 19a2 2 0 0 0 2 2h1v-7H3z\"\/><\/svg>\n          <\/div>\n          <h4>Dasar Pemberitahuan<\/h4>\n          <p>Saluran pelaporan sulit untuk kakitangan dan pihak berkepentingan bagi membangkitkan kebimbangan tentang salah laku.<\/p>\n          <span class=\"mpc-related-arrow\">Baca pendedahan maklumat \u2192<\/span>\n        <\/a>\n\n        <!-- Current page -->\n        <div class=\"mpc-related-wrap\">\n          <span class=\"mpc-related-current-tag\">Anda di sini<\/span>\n          <div class=\"mpc-related current\">\n            <div class=\"mpc-related-icon\" style=\"background: var(--mpc-gold); color: var(--mpc-blue-ink);\">\n              <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M9 9l6 6M15 9l-6 6\"\/><\/svg>\n            <\/div>\n            <h4>Dasar Toleransi Sifar<\/h4>\n            <p>Memupuk rasa hormat bersama \u2014 komitmen kami terhadap pengalaman tempat kerja dan perkhidmatan yang bebas daripada gangguan.<\/p>\n            <span class=\"mpc-related-arrow\">Sedang melihat<\/span>\n          <\/div>\n        <\/div>\n\n        <a href=\"https:\/\/msianpestcontrol.com\/ms\/anti-rasuah\/\" class=\"mpc-related\">\n          <div class=\"mpc-related-icon\">\n            <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><rect x=\"3\" y=\"11\" width=\"18\" height=\"11\" rx=\"2\"\/><path d=\"M7 11V7a5 5 0 0 1 10 0v4\"\/><\/svg>\n          <\/div>\n          <h4>Anti-Rasuah &amp; Anti-Sogokan<\/h4>\n          <p>Tiada toleransi terhadap rasuah dalam apa jua bentuk \u2014 melindungi integriti dalam perolehan dan penyampaian perkhidmatan.<\/p>\n          <span class=\"mpc-related-arrow\">Baca anti-rasuah \u2192<\/span>\n        <\/a>\n\n      <\/div>\n\n    <\/div>\n  <\/section>\n\n  <!-- FINAL CTA -->\n  <section class=\"mpc-final\">\n    <div class=\"mpc-container\">\n      <h3>Soalan tentang <em>piawaian tingkah laku kita?<\/em><\/h3>\n      <p>Untuk pertanyaan HR, dokumentasi audit atau sebarang soalan khusus tentang cara kami mengendalikan tatalaku di tempat kerja, sila hubungi kami. Kami telus tentang cara kami beroperasi.<\/p>\n      <div class=\"mpc-final-buttons\">\n        <a href=\"https:\/\/msianpestcontrol.com\/ms\/hubungi-kami\/\" class=\"mpc-btn mpc-btn-ghost\">Hubungi Kami<\/a>\n        <a href=\"https:\/\/msianpestcontrol.com\/ms\/maklum-balas-atau-aduan\/\" class=\"mpc-btn mpc-btn-gold\">Hantar Maklum Balas<\/a>\n      <\/div>\n    <\/div>\n  <\/section>\n\n<\/div>\n<!-- END MPC ZERO TOLERANCE POLICY PAGE -->","protected":false},"excerpt":{"rendered":"<p>Home\u203aAbout\u203aZero Tolerance Policy Zero Tolerance Policy \u2014 Cultivating Respect. Malaysian Pest Control Sdn Bhd is [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-641","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/msianpestcontrol.com\/ms\/wp-json\/wp\/v2\/pages\/641","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/msianpestcontrol.com\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/msianpestcontrol.com\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/msianpestcontrol.com\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/msianpestcontrol.com\/ms\/wp-json\/wp\/v2\/comments?post=641"}],"version-history":[{"count":3,"href":"https:\/\/msianpestcontrol.com\/ms\/wp-json\/wp\/v2\/pages\/641\/revisions"}],"predecessor-version":[{"id":1346,"href":"https:\/\/msianpestcontrol.com\/ms\/wp-json\/wp\/v2\/pages\/641\/revisions\/1346"}],"wp:attachment":[{"href":"https:\/\/msianpestcontrol.com\/ms\/wp-json\/wp\/v2\/media?parent=641"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}