{"id":1147,"date":"2025-01-16T10:46:54","date_gmt":"2025-01-16T10:46:54","guid":{"rendered":"https:\/\/msianpestcontrol.com\/?page_id=1147"},"modified":"2026-05-12T07:43:28","modified_gmt":"2026-05-12T07:43:28","slug":"quality-policy","status":"publish","type":"page","link":"https:\/\/msianpestcontrol.com\/ms\/dasar-kualiti\/","title":{"rendered":"Dasar Kualiti"},"content":{"rendered":"<!-- =========================================================\n     MPC QUALITY POLICY \u2014 Custom HTML Block\n     Paste into existing page \/quality-policy\/\n     Scoped to .mpc-qp to avoid affecting theme.\n     Content preserved verbatim. New: design + related policies.\n     ========================================================= -->\n\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Fraunces:ital,opsz,wght@0,9..144,400;0,9..144,500;0,9..144,600;1,9..144,400&#038;family=Inter:wght@400;500;600;700&#038;display=swap\" rel=\"stylesheet\">\n\n<style>\n\/* ============================================================\n   MPC QUALITY POLICY \u2014 scoped to .mpc-qp\n   ============================================================ *\/\n.mpc-qp {\n  --mpc-blue: #0B3B8C;\n  --mpc-blue-deep: #072560;\n  --mpc-blue-ink: #061B44;\n  --mpc-gold: #C9A34A;\n  --mpc-paper: #FAF8F3;\n  --mpc-line: #E6E1D5;\n  --mpc-ink: #14161C;\n  --mpc-ink-soft: #3A3E4A;\n  --mpc-ink-muted: #6B6F7A;\n  --mpc-serif: 'Fraunces', Georgia, serif;\n  --mpc-sans: 'Inter', -apple-system, BlinkMacSystemFont, sans-serif;\n\n  font-family: var(--mpc-sans);\n  color: var(--mpc-ink);\n  line-height: 1.6;\n  -webkit-font-smoothing: antialiased;\n}\n.mpc-qp *,\n.mpc-qp *::before,\n.mpc-qp *::after { box-sizing: border-box; }\n.mpc-qp a { color: inherit; text-decoration: none; }\n.mpc-qp img { max-width: 100%; display: block; }\n.mpc-qp p { margin: 0 0 1em 0; }\n.mpc-qp ul { list-style: none; padding: 0; margin: 0; }\n.mpc-qp h1, .mpc-qp h2, .mpc-qp h3,\n.mpc-qp h4, .mpc-qp h5 { margin: 0; }\n\n.mpc-container {\n  max-width: 1000px;\n  margin: 0 auto;\n  padding: 0 24px;\n}\n\n\/* ============ BUTTONS ============ *\/\n.mpc-btn {\n  display: inline-flex;\n  align-items: center;\n  gap: 8px;\n  padding: 13px 24px;\n  font-family: var(--mpc-sans);\n  font-weight: 600;\n  font-size: 14px;\n  letter-spacing: 0.01em;\n  border-radius: 2px;\n  cursor: pointer;\n  transition: all 0.2s ease;\n  text-decoration: none !important;\n  border: none;\n}\n.mpc-btn-ghost { background: transparent; color: var(--mpc-blue) !important; border: 1px solid var(--mpc-blue); }\n.mpc-btn-ghost:hover { background: var(--mpc-blue); color: #fff !important; }\n.mpc-btn-gold { background: var(--mpc-gold); color: var(--mpc-blue-ink) !important; }\n.mpc-btn-gold:hover { background: #D9B45D; transform: translateY(-1px); }\n\n\/* ============ EYEBROW ============ *\/\n.mpc-eyebrow {\n  display: inline-flex;\n  align-items: center;\n  gap: 10px;\n  font-size: 11px;\n  letter-spacing: 0.26em;\n  text-transform: uppercase;\n  color: var(--mpc-blue);\n  font-weight: 600;\n  margin-bottom: 20px;\n}\n.mpc-eyebrow::before {\n  content: '';\n  width: 28px; height: 1px;\n  background: var(--mpc-gold);\n}\n\n.mpc-section {\n  padding: 60px 0;\n  margin: 0 -24px;\n}\n.mpc-section .mpc-container { padding: 0 24px; }\n.mpc-section-paper { background: var(--mpc-paper); }\n.mpc-section-white { background: #fff; }\n\n\/* ============ HERO ============ *\/\n.mpc-hero {\n  background: linear-gradient(180deg, #FAF8F3 0%, #F2EEE2 100%);\n  padding: 72px 0 60px;\n  margin: 0 -24px;\n  border-bottom: 1px solid var(--mpc-line);\n  position: relative;\n  overflow: hidden;\n}\n.mpc-hero::before {\n  content: '';\n  position: absolute;\n  top: -150px; right: -150px;\n  width: 460px; height: 460px;\n  background: radial-gradient(circle, rgba(11,59,140,0.1) 0%, transparent 70%);\n  border-radius: 50%;\n  pointer-events: none;\n}\n.mpc-hero-content {\n  position: relative;\n  text-align: center;\n  max-width: 760px;\n  margin: 0 auto;\n}\n.mpc-hero-breadcrumb {\n  font-size: 11px;\n  letter-spacing: 0.16em;\n  text-transform: uppercase;\n  color: var(--mpc-ink-muted);\n  font-weight: 600;\n  margin-bottom: 16px;\n}\n.mpc-hero-breadcrumb a {\n  color: var(--mpc-blue);\n  border-bottom: 1px solid transparent;\n  transition: border-color 0.2s;\n}\n.mpc-hero-breadcrumb a:hover {\n  border-bottom-color: var(--mpc-blue);\n}\n.mpc-hero-breadcrumb span {\n  margin: 0 8px;\n  color: var(--mpc-line);\n}\n.mpc-hero h1 {\n  font-family: var(--mpc-serif);\n  font-weight: 400;\n  font-size: clamp(36px, 4.6vw, 54px);\n  line-height: 1.05;\n  letter-spacing: -0.02em;\n  color: var(--mpc-blue-ink);\n  margin-bottom: 18px;\n}\n.mpc-hero h1 em { font-style: italic; color: var(--mpc-blue); }\n.mpc-hero-lead {\n  font-size: 17px;\n  line-height: 1.65;\n  color: var(--mpc-ink-soft);\n  margin: 0 auto 0 auto;\n  max-width: 640px;\n}\n.mpc-hero-meta {\n  display: inline-flex;\n  align-items: center;\n  gap: 14px;\n  margin-top: 22px;\n  padding: 8px 18px;\n  background: rgba(255,255,255,0.6);\n  border: 1px solid var(--mpc-line);\n  font-size: 11.5px;\n  letter-spacing: 0.04em;\n  color: var(--mpc-ink-soft);\n}\n.mpc-hero-meta strong { color: var(--mpc-blue-ink); font-weight: 600; }\n\n\/* ============ POLICY BODY ============ *\/\n.mpc-policy-image {\n  text-align: center;\n  margin-bottom: 40px;\n}\n.mpc-policy-image img {\n  max-width: 100%;\n  display: inline-block;\n  border: 1px solid var(--mpc-line);\n}\n\n.mpc-policy-intro {\n  background: #fff;\n  border: 1px solid var(--mpc-line);\n  border-left: 3px solid var(--mpc-gold);\n  padding: 28px 32px;\n  margin-bottom: 50px;\n}\n.mpc-policy-intro p {\n  font-family: var(--mpc-serif);\n  font-style: italic;\n  font-size: 18px;\n  line-height: 1.6;\n  color: var(--mpc-blue-ink);\n  letter-spacing: -0.005em;\n  margin: 0;\n}\n\n\/* ============ SECTION HEADINGS ============ *\/\n.mpc-policy-section-head {\n  margin-bottom: 30px;\n  padding-bottom: 16px;\n  border-bottom: 1px solid var(--mpc-line);\n}\n.mpc-policy-section-head .mpc-eyebrow { margin-bottom: 10px; }\n.mpc-policy-section-head h2 {\n  font-family: var(--mpc-serif);\n  font-weight: 400;\n  font-size: clamp(24px, 3vw, 32px);\n  line-height: 1.2;\n  color: var(--mpc-blue-ink);\n  letter-spacing: -0.02em;\n  margin: 0;\n}\n.mpc-policy-section-head h2 em {\n  font-style: italic;\n  color: var(--mpc-blue);\n}\n\n\/* ============ VALUES \/ COMMITMENTS GRID ============ *\/\n.mpc-items-grid {\n  display: grid;\n  grid-template-columns: repeat(2, 1fr);\n  gap: 18px;\n  margin-bottom: 60px;\n}\n@media (max-width: 720px) { .mpc-items-grid { grid-template-columns: 1fr; } }\n\n.mpc-item {\n  background: #fff;\n  border: 1px solid var(--mpc-line);\n  padding: 26px 28px;\n  display: flex;\n  flex-direction: column;\n  gap: 10px;\n  transition: all 0.25s;\n}\n.mpc-item:hover {\n  border-color: var(--mpc-blue);\n  transform: translateY(-2px);\n  box-shadow: 0 10px 28px -18px rgba(11,59,140,0.18);\n}\n.mpc-item-num {\n  font-family: var(--mpc-serif);\n  font-style: italic;\n  font-size: 13px;\n  color: var(--mpc-gold);\n  font-weight: 500;\n  letter-spacing: 0.04em;\n}\n.mpc-item h3 {\n  font-family: var(--mpc-serif);\n  font-weight: 500;\n  font-size: 19px;\n  color: var(--mpc-blue-ink);\n  letter-spacing: -0.01em;\n  line-height: 1.2;\n}\n.mpc-item p {\n  font-size: 14px;\n  color: var(--mpc-ink-soft);\n  line-height: 1.65;\n  margin: 0;\n}\n.mpc-item p a {\n  color: var(--mpc-blue);\n  font-weight: 600;\n  border-bottom: 1px solid rgba(11,59,140,0.3);\n  transition: border-color 0.2s;\n}\n.mpc-item p a:hover { border-bottom-color: var(--mpc-blue); }\n\n\/* ============ FEEDBACK CALLOUT ============ *\/\n.mpc-feedback {\n  background: linear-gradient(135deg, var(--mpc-blue-ink) 0%, var(--mpc-blue-deep) 100%);\n  color: #fff;\n  padding: 56px 0;\n  margin: 60px -24px;\n  position: relative;\n  overflow: hidden;\n}\n.mpc-feedback::before {\n  content: '';\n  position: absolute;\n  top: -100px; right: -100px;\n  width: 360px; height: 360px;\n  background: radial-gradient(circle, rgba(201,163,74,0.15) 0%, transparent 60%);\n  border-radius: 50%;\n}\n.mpc-feedback-grid {\n  display: grid;\n  grid-template-columns: auto 1fr auto;\n  gap: 36px;\n  align-items: center;\n  position: relative;\n}\n@media (max-width: 820px) {\n  .mpc-feedback-grid {\n    grid-template-columns: 1fr;\n    gap: 22px;\n    text-align: center;\n  }\n}\n.mpc-feedback-icon {\n  width: 80px; height: 80px;\n  border: 2px solid var(--mpc-gold);\n  color: var(--mpc-gold);\n  border-radius: 50%;\n  display: grid;\n  place-items: center;\n  flex-shrink: 0;\n}\n@media (max-width: 820px) {\n  .mpc-feedback-icon { margin: 0 auto; }\n}\n.mpc-feedback-icon svg { width: 38px; height: 38px; }\n.mpc-feedback-eyebrow {\n  font-size: 10px;\n  letter-spacing: 0.22em;\n  text-transform: uppercase;\n  color: var(--mpc-gold);\n  font-weight: 700;\n  margin-bottom: 8px;\n}\n.mpc-feedback h3 {\n  font-family: var(--mpc-serif);\n  font-weight: 400;\n  font-size: clamp(22px, 2.4vw, 28px);\n  line-height: 1.15;\n  color: #fff;\n  margin-bottom: 8px;\n  letter-spacing: -0.01em;\n}\n.mpc-feedback h3 em { font-style: italic; color: var(--mpc-gold); }\n.mpc-feedback p {\n  color: rgba(255,255,255,0.85);\n  font-size: 14px;\n  line-height: 1.6;\n  margin: 0;\n}\n\n\/* ============ RELATED POLICIES ============ *\/\n.mpc-related-head {\n  text-align: center;\n  max-width: 640px;\n  margin: 0 auto 40px auto;\n}\n.mpc-related-head .mpc-eyebrow { justify-content: center; }\n.mpc-related-head .mpc-eyebrow::before { display: none; }\n.mpc-related-head .mpc-eyebrow::after {\n  content: '';\n  width: 28px; height: 1px;\n  background: var(--mpc-gold);\n  margin-left: 10px;\n}\n.mpc-related-head h2 {\n  font-family: var(--mpc-serif);\n  font-weight: 400;\n  font-size: clamp(26px, 3vw, 36px);\n  line-height: 1.15;\n  letter-spacing: -0.02em;\n  color: var(--mpc-blue-ink);\n  margin-bottom: 12px;\n}\n.mpc-related-head h2 em { font-style: italic; color: var(--mpc-blue); }\n.mpc-related-head p {\n  font-size: 15px;\n  color: var(--mpc-ink-soft);\n  line-height: 1.6;\n  margin: 0;\n}\n\n.mpc-related-grid {\n  display: grid;\n  grid-template-columns: repeat(3, 1fr);\n  gap: 16px;\n}\n@media (max-width: 900px) { .mpc-related-grid { grid-template-columns: repeat(2, 1fr); } }\n@media (max-width: 540px) { .mpc-related-grid { grid-template-columns: 1fr; } }\n\n.mpc-related {\n  background: #fff;\n  border: 1px solid var(--mpc-line);\n  padding: 22px 22px;\n  display: flex;\n  flex-direction: column;\n  gap: 8px;\n  text-decoration: none !important;\n  color: inherit !important;\n  transition: all 0.25s;\n}\n.mpc-related:hover {\n  border-color: var(--mpc-blue);\n  transform: translateY(-2px);\n  box-shadow: 0 10px 24px -16px rgba(11,59,140,0.2);\n}\n.mpc-related-icon {\n  width: 40px; height: 40px;\n  background: var(--mpc-paper);\n  color: var(--mpc-blue);\n  border-radius: 50%;\n  display: grid;\n  place-items: center;\n  margin-bottom: 4px;\n}\n.mpc-related-icon svg { width: 20px; height: 20px; }\n.mpc-related h4 {\n  font-family: var(--mpc-serif);\n  font-weight: 500;\n  font-size: 16px;\n  color: var(--mpc-blue-ink);\n  letter-spacing: -0.01em;\n  line-height: 1.2;\n}\n.mpc-related p {\n  font-size: 12px;\n  color: var(--mpc-ink-muted);\n  line-height: 1.5;\n  margin: 0;\n  flex: 1;\n}\n.mpc-related-arrow {\n  font-size: 11px;\n  font-weight: 600;\n  color: var(--mpc-blue);\n  letter-spacing: 0.02em;\n  margin-top: 4px;\n}\n.mpc-related.current {\n  background: var(--mpc-paper);\n  border-color: var(--mpc-gold);\n  cursor: default;\n}\n.mpc-related.current:hover {\n  transform: none;\n  box-shadow: none;\n}\n.mpc-related.current .mpc-related-arrow {\n  color: var(--mpc-gold);\n}\n.mpc-related-current-tag {\n  position: absolute;\n  top: -1px; right: -1px;\n  background: var(--mpc-gold);\n  color: var(--mpc-blue-ink);\n  font-size: 9px;\n  letter-spacing: 0.18em;\n  text-transform: uppercase;\n  font-weight: 700;\n  padding: 3px 8px;\n}\n.mpc-related-wrap {\n  position: relative;\n}\n\n\/* ============ FINAL CTA ============ *\/\n.mpc-final {\n  background: var(--mpc-paper);\n  padding: 50px 0;\n  margin: 0 -24px;\n  text-align: center;\n  border-top: 1px solid var(--mpc-line);\n}\n.mpc-final h3 {\n  font-family: var(--mpc-serif);\n  font-weight: 400;\n  font-size: clamp(22px, 2.4vw, 28px);\n  line-height: 1.2;\n  color: var(--mpc-blue-ink);\n  margin-bottom: 12px;\n  letter-spacing: -0.01em;\n}\n.mpc-final h3 em { font-style: italic; color: var(--mpc-blue); }\n.mpc-final p {\n  font-size: 14px;\n  color: var(--mpc-ink-soft);\n  margin: 0 auto 22px auto;\n  max-width: 540px;\n}\n.mpc-final-buttons {\n  display: inline-flex;\n  gap: 10px;\n  flex-wrap: wrap;\n  justify-content: center;\n}\n<\/style>\n\n<!-- =====================================================\n     PAGE CONTENT STARTS HERE\n     ===================================================== -->\n<div class=\"mpc-qp\">\n\n  <!-- HERO -->\n  <section class=\"mpc-hero\">\n    <div class=\"mpc-container\">\n      <div class=\"mpc-hero-content\">\n        <div class=\"mpc-hero-breadcrumb\">\n          <a href=\"\/ms\/\">Rumah<\/a><span>\u203a<\/span><a href=\"https:\/\/msianpestcontrol.com\/ms\/tentang-kita\/\">Mengenai<\/a><span>\u203a<\/span>Dasar Kualiti\n        <\/div>\n        <h1>Kualiti <em>Dasar.<\/em><\/h1>\n        <p class=\"mpc-hero-lead\">Misi kami adalah untuk menyediakan perkhidmatan kawalan perosak yang luar biasa sambil menegakkan nilai-nilai yang mencerminkan komitmen kami terhadap <em>kualiti, integriti dan komuniti<\/em>.<\/p>\n        <div class=\"mpc-hero-meta\">\n          <span>Versi dokumen:<\/span>\n          <strong>Dikemas kini pada 1.1.2025<\/strong>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- POLICY BODY -->\n  <section class=\"mpc-section mpc-section-white\">\n    <div class=\"mpc-container\">\n\n      <!-- IMAGE -->\n      <div class=\"mpc-policy-image\">\n        <img decoding=\"async\" src=\"https:\/\/msianpestcontrol.com\/wp-content\/uploads\/2025\/01\/Copy-of-Genesis-Origo-is-LCCI-centre-by-IAB9-1024x332.png\" alt=\"Dasar Kualiti Kawalan Perosak Malaysia\">\n      <\/div>\n\n      <!-- MISSION STATEMENT (preserved verbatim) -->\n      <div class=\"mpc-policy-intro\">\n        <p>Di Malaysian Pest Control Sdn. Bhd., misi kami adalah untuk menyediakan perkhidmatan kawalan makhluk perosak yang luar biasa sambil menegakkan nilai yang mencerminkan komitmen kami terhadap kualiti, integriti dan komuniti.<\/p>\n      <\/div>\n\n      <!-- CORE VALUES -->\n      <div class=\"mpc-policy-section-head\">\n        <div class=\"mpc-eyebrow\">Seksyen 01<\/div>\n        <h2>Kami <em>Nilai-nilai Teras.<\/em><\/h2>\n      <\/div>\n\n      <div class=\"mpc-items-grid\">\n\n        <div class=\"mpc-item\">\n          <div class=\"mpc-item-num\">Nilai 01<\/div>\n          <h3>Muliakan Tuhan<\/h3>\n          <p>Kita menghormati Tuhan dalam fikiran, perkataan, dan perbuatan kita dengan cara kita mengasihi dan menjaga diri kita sendiri dan orang lain yang membawa kemuliaan kepada Nama-Nya.<\/p>\n        <\/div>\n\n        <div class=\"mpc-item\">\n          <div class=\"mpc-item-num\">Nilai 02<\/div>\n          <h3>Integriti<\/h3>\n          <p>Kami menjunjung tinggi prinsip integriti dan kejujuran dalam fikiran, perkataan, dan perbuatan kami.<\/p>\n        <\/div>\n\n        <div class=\"mpc-item\">\n          <div class=\"mpc-item-num\">Nilai 03<\/div>\n          <h3>Keadilan<\/h3>\n          <p>Kami melayan kakitangan, pihak berkepentingan dalaman dan luaran secara adil; kami mengenakan harga yang berpatutan untuk produk perkhidmatan yang berkualiti, semua kakitangan dan pihak berkepentingan diberi imbuhan yang adil.<\/p>\n        <\/div>\n\n        <div class=\"mpc-item\">\n          <div class=\"mpc-item-num\">Nilai 04<\/div>\n          <h3>Fokus Pelanggan<\/h3>\n          <p>Kami menawarkan produk perkhidmatan yang berkualiti untuk memuaskan hati pelanggan kami dan kami melayan semua pelanggan dengan hormat, maruah dan harga diri.<\/p>\n        <\/div>\n\n        <div class=\"mpc-item\" style=\"grid-column: 1 \/ -1;\">\n          <div class=\"mpc-item-num\">Nilai 05<\/div>\n          <h3>Sokongan Komuniti<\/h3>\n          <p>Kami menyokong komuniti tempatan dengan memberikan kembali sebahagian daripada keuntungan kami serta menyediakan perkhidmatan kami pada kadar diskaun kepada pihak berkepentingan yang layak (contohnya sekolah, NPO, badan amal).<\/p>\n        <\/div>\n\n      <\/div>\n\n      <!-- COMMITMENTS -->\n      <div class=\"mpc-policy-section-head\">\n        <div class=\"mpc-eyebrow\">Seksyen 02<\/div>\n        <h2>Kami <em>Komitmen terhadap Kualiti dan Keselamatan.<\/em><\/h2>\n      <\/div>\n\n      <div class=\"mpc-items-grid\">\n\n        <div class=\"mpc-item\">\n          <div class=\"mpc-item-num\">Komitmen 01<\/div>\n          <h3>Sistem Pengurusan Kualiti<\/h3>\n          <p>Kami mematuhi sistem pengurusan kualiti yang teguh yang konsisten dengan piawaian Sistem Kualiti ISO 9001. Ini memastikan perkhidmatan kami memenuhi dan melebihi jangkaan pelanggan.<\/p>\n        <\/div>\n\n        <div class=\"mpc-item\">\n          <div class=\"mpc-item-num\">Komitmen 02<\/div>\n          <h3>Jaminan Keselamatan<\/h3>\n          <p>Kami hanya menggunakan racun perosak yang diluluskan untuk memastikan keselamatan pelanggan, kakitangan dan alam sekitar kami. Untuk Dasar Kesihatan &amp; Keselamatan yang terperinci, sila layari <a href=\"https:\/\/msianpestcontrol.com\/ms\/dasar-kesihatan-dan-keselamatan\/\">DI SINI<\/a>.<\/p>\n        <\/div>\n\n        <div class=\"mpc-item\">\n          <div class=\"mpc-item-num\">Komitmen 03<\/div>\n          <h3>Juruteknik Terlatih<\/h3>\n          <p>Juruteknik kami dilatih secara profesional dan diperakui untuk menyediakan penyelesaian kawalan perosak yang boleh dipercayai dan berkesan.<\/p>\n        <\/div>\n\n        <div class=\"mpc-item\">\n          <div class=\"mpc-item-num\">Komitmen 04<\/div>\n          <h3>Pematuhan Undang-undang<\/h3>\n          <p>Kami beroperasi dengan mematuhi sepenuhnya semua undang-undang dan peraturan yang berkaitan untuk menjamin penyampaian perkhidmatan yang beretika dan sah.<\/p>\n        <\/div>\n\n        <div class=\"mpc-item\">\n          <div class=\"mpc-item-num\">Komitmen 05<\/div>\n          <h3>Penambahbaikan yang berterusan<\/h3>\n          <p>Kami komited terhadap penambahbaikan berterusan, menyemak semula proses dan sistem kami secara berkala untuk mengekalkan piawaian kualiti dan keselamatan perkhidmatan yang tertinggi. Dasar ini mencerminkan dedikasi kami untuk menyediakan penyelesaian kawalan perosak yang bukan sahaja berkesan tetapi juga selaras dengan nilai dan komitmen kami kepada pelanggan, pekerja dan komuniti kami.<\/p>\n        <\/div>\n\n        <div class=\"mpc-item\">\n          <div class=\"mpc-item-num\">Komitmen 06<\/div>\n          <h3>Anti Rasuah<\/h3>\n          <p>Kami percaya rasuah bertentangan dengan nilai kami, kerana ia menjejaskan integriti dan keadilan. Rasuah boleh menyebabkan harga yang tidak adil lebih tinggi dan perkhidmatan sub-standard, yang bercanggah dengan komitmen kami terhadap kualiti dan kepuasan pelanggan. Malaysian Pest Control Sdn. Bhd. mempunyai dasar toleransi sifar untuk rasuah dalam apa jua bentuk, memastikan operasi kami kekal beretika dan telus.<\/p>\n        <\/div>\n\n      <\/div>\n\n      <!-- CLOSING STATEMENT (preserved) -->\n      <div class=\"mpc-policy-intro\" style=\"margin-top: 40px; margin-bottom: 0;\">\n        <p>Kami komited terhadap penambahbaikan berterusan, menyemak semula proses dan sistem kami secara berkala untuk mengekalkan piawaian kualiti dan keselamatan perkhidmatan yang tertinggi. Dasar ini mencerminkan dedikasi kami untuk menyediakan penyelesaian kawalan perosak yang bukan sahaja berkesan tetapi juga selaras dengan nilai dan komitmen kami kepada pelanggan, pekerja dan komuniti kami.<\/p>\n      <\/div>\n\n    <\/div>\n  <\/section>\n\n  <!-- FEEDBACK CALLOUT \u2014 strategic link to \/feedback-or-complaint\/ -->\n  <section class=\"mpc-feedback\">\n    <div class=\"mpc-container\">\n      <div class=\"mpc-feedback-grid\">\n\n        <div class=\"mpc-feedback-icon\">\n          <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.6\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"\/><\/svg>\n        <\/div>\n\n        <div>\n          <div class=\"mpc-feedback-eyebrow\">Bantu Kami Kekal Bertanggungjawab<\/div>\n          <h3>Penambahbaikan berterusan <em>bermula dengan maklum balas anda.<\/em><\/h3>\n          <p>Komitmen kami terhadap kualiti hanya bermakna jika kami mendengar apabila kami gagal. Jika anda mengalami masalah perkhidmatan, mempunyai cadangan atau ingin memuji juruteknik \u2014 kami ingin mendengar daripada anda.<\/p>\n        <\/div>\n\n        <a href=\"https:\/\/msianpestcontrol.com\/ms\/maklum-balas-atau-aduan\/\" class=\"mpc-btn mpc-btn-gold\">Hantar Maklum Balas \u2192<\/a>\n\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <!-- RELATED POLICIES -->\n  <section class=\"mpc-section mpc-section-paper\">\n    <div class=\"mpc-container\">\n\n      <div class=\"mpc-related-head\">\n        <div class=\"mpc-eyebrow\">Kerangka Dasar Kami<\/div>\n        <h2>Berkaitan <em>dasar &amp; tadbir urus.<\/em><\/h2>\n        <p>Dasar Kualiti kami merupakan salah satu daripada beberapa dokumen tadbir urus yang mentakrifkan cara kami beroperasi. Kesemuanya membentuk rangka kerja yang memastikan kami bertanggungjawab kepada pelanggan, kakitangan dan komuniti.<\/p>\n      <\/div>\n\n      <div class=\"mpc-related-grid\">\n\n        <!-- Current page -->\n        <div class=\"mpc-related-wrap\">\n          <span class=\"mpc-related-current-tag\">Anda di sini<\/span>\n          <div class=\"mpc-related current\">\n            <div class=\"mpc-related-icon\" style=\"background: var(--mpc-gold); color: var(--mpc-blue-ink);\">\n              <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><path d=\"M9 11l3 3L22 4\"\/><path d=\"M21 12v7a2 2 0 0 1-2 2H5a2 2 0 0 1-2-2V5a2 2 0 0 1 2-2h11\"\/><\/svg>\n            <\/div>\n            <h4>Dasar Kualiti<\/h4>\n            <p>Nilai teras, sistem pengurusan kualiti dan komitmen terhadap kecemerlangan perkhidmatan.<\/p>\n            <span class=\"mpc-related-arrow\">Sedang melihat<\/span>\n          <\/div>\n        <\/div>\n\n        <a href=\"https:\/\/msianpestcontrol.com\/ms\/nilai-teras\/\" class=\"mpc-related\">\n          <div class=\"mpc-related-icon\">\n            <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><path d=\"M20.84 4.61a5.5 5.5 0 0 0-7.78 0L12 5.67l-1.06-1.06a5.5 5.5 0 0 0-7.78 7.78l1.06 1.06L12 21.23l7.78-7.78 1.06-1.06a5.5 5.5 0 0 0 0-7.78z\"\/><\/svg>\n          <\/div>\n          <h4>Nilai Teras<\/h4>\n          <p>Lima nilai yang membimbing setiap keputusan yang kami buat \u2014 daripada juruteknik di tapak hinggalah kepimpinan.<\/p>\n          <span class=\"mpc-related-arrow\">Baca nilai teras \u2192<\/span>\n        <\/a>\n\n        <a href=\"https:\/\/msianpestcontrol.com\/ms\/dasar-kesihatan-dan-keselamatan\/\" class=\"mpc-related\">\n          <div class=\"mpc-related-icon\">\n            <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><path d=\"M20 12V5l-8-3-8 3v7c0 5 3.5 9.5 8 11 4.5-1.5 8-6 8-11z\"\/><path d=\"M9 12l2 2 4-4\"\/><\/svg>\n          <\/div>\n          <h4>Dasar Kesihatan &amp; Keselamatan<\/h4>\n          <p>Bagaimana kami melindungi pelanggan, kakitangan dan alam sekitar melalui bahan kimia yang diluluskan dan protokol yang selamat.<\/p>\n          <span class=\"mpc-related-arrow\">Baca dasar H&amp;S \u2192<\/span>\n        <\/a>\n\n        <a href=\"https:\/\/msianpestcontrol.com\/ms\/dasar-meniup-wisel\/\" class=\"mpc-related\">\n          <div class=\"mpc-related-icon\">\n            <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><path d=\"M3 18v-6a9 9 0 0 1 18 0v6\"\/><path d=\"M21 19a2 2 0 0 1-2 2h-1v-7h3zM3 19a2 2 0 0 0 2 2h1v-7H3z\"\/><\/svg>\n          <\/div>\n          <h4>Dasar Pemberitahuan<\/h4>\n          <p>Saluran pelaporan sulit untuk kakitangan dan pihak berkepentingan bagi membangkitkan kebimbangan tentang salah laku.<\/p>\n          <span class=\"mpc-related-arrow\">Baca pendedahan maklumat \u2192<\/span>\n        <\/a>\n\n        <a href=\"https:\/\/msianpestcontrol.com\/ms\/dasar-toleransi-sifar-memupuk-rasa-hormat\/\" class=\"mpc-related\">\n          <div class=\"mpc-related-icon\">\n            <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><circle cx=\"12\" cy=\"12\" r=\"9\"\/><path d=\"M9 9l6 6M15 9l-6 6\"\/><\/svg>\n          <\/div>\n          <h4>Dasar Toleransi Sifar<\/h4>\n          <p>Memupuk rasa hormat bersama \u2014 komitmen kami terhadap pengalaman tempat kerja dan perkhidmatan yang bebas daripada gangguan.<\/p>\n          <span class=\"mpc-related-arrow\">Baca toleransi sifar \u2192<\/span>\n        <\/a>\n\n        <a href=\"https:\/\/msianpestcontrol.com\/ms\/anti-rasuah\/\" class=\"mpc-related\">\n          <div class=\"mpc-related-icon\">\n            <svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.8\"><rect x=\"3\" y=\"11\" width=\"18\" height=\"11\" rx=\"2\"\/><path d=\"M7 11V7a5 5 0 0 1 10 0v4\"\/><\/svg>\n          <\/div>\n          <h4>Anti-Rasuah &amp; Anti-Sogokan<\/h4>\n          <p>Tiada toleransi terhadap rasuah dalam apa jua bentuk \u2014 melindungi integriti dalam perolehan dan penyampaian perkhidmatan.<\/p>\n          <span class=\"mpc-related-arrow\">Baca anti-rasuah \u2192<\/span>\n        <\/a>\n\n      <\/div>\n\n    <\/div>\n  <\/section>\n\n  <!-- FINAL CTA -->\n  <section class=\"mpc-final\">\n    <div class=\"mpc-container\">\n      <h3>Soalan tentang <em>dasar atau piawaian perkhidmatan kami?<\/em><\/h3>\n      <p>Kami telus tentang cara kami beroperasi. Jika anda ingin mendapatkan penjelasan tentang sebarang aspek dasar kualiti atau penyampaian perkhidmatan kami, kami dengan senang hati akan membincangkannya.<\/p>\n      <div class=\"mpc-final-buttons\">\n        <a href=\"https:\/\/msianpestcontrol.com\/ms\/hubungi-kami\/\" class=\"mpc-btn mpc-btn-ghost\">Hubungi Kami<\/a>\n        <a href=\"https:\/\/msianpestcontrol.com\/ms\/maklum-balas-atau-aduan\/\" class=\"mpc-btn mpc-btn-gold\">Hantar Maklum Balas<\/a>\n      <\/div>\n    <\/div>\n  <\/section>\n\n<\/div>\n<!-- END MPC QUALITY POLICY PAGE -->","protected":false},"excerpt":{"rendered":"<p>Home\u203aAbout\u203aQuality Policy Quality Policy. Our mission is to provide exceptional pest control services while upholding [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1147","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/msianpestcontrol.com\/ms\/wp-json\/wp\/v2\/pages\/1147","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/msianpestcontrol.com\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/msianpestcontrol.com\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/msianpestcontrol.com\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/msianpestcontrol.com\/ms\/wp-json\/wp\/v2\/comments?post=1147"}],"version-history":[{"count":5,"href":"https:\/\/msianpestcontrol.com\/ms\/wp-json\/wp\/v2\/pages\/1147\/revisions"}],"predecessor-version":[{"id":1344,"href":"https:\/\/msianpestcontrol.com\/ms\/wp-json\/wp\/v2\/pages\/1147\/revisions\/1344"}],"wp:attachment":[{"href":"https:\/\/msianpestcontrol.com\/ms\/wp-json\/wp\/v2\/media?parent=1147"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}